Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 235716 Views
  • 2 replies
  • 2 kudos

Help! Has O2 lost my mobile number?

Hi all, I am moving to O2 and ordered a sim car last week. I requested a PAC code from my old provider. I called O2 support on Tuesday and asked to port my number from my old provider to O2.My number has now been disconnected from my old provider, ho...

Resolved! VAT Breakdown

Hi I need VAT breakdown for my bills please 

DMC4 by Level 1: Joiner
  • 429 Views
  • 3 replies
  • 0 kudos

Resolved! Plan.com

I've been approached by Plan.com asking if I want to change my tariff and offering me a cheaper deal. Is this how O2 operates these days, have they outsourced billing and tariffs to Plan.com - I am a bit nervous about giving them my bank details.

Margot1 by Level 1: Joiner
  • 5187 Views
  • 11 replies
  • 1 kudos

Resolved! Cancelled monthly contract sim the day it arrived but still charged

I cancelled a monthly contract sim on the day it arrived. I purchased online through the o2 website. I haven’t opened it or used it but a month later the direct debit of just over £30 was taken out though the monthly contract was £21. I cancelled und...

obvious by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

78484

I keep being charged £1.50 for messages to my phone. I have tried texting stop to this number but the message won't send.How can I stop this number messaging me

Ljuk75 by Level 1: Joiner
  • 642 Views
  • 2 replies
  • 0 kudos

no service

sim card not working

keith311 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

I am £4.54 in credit after paying off my device plan and would like to request refund

Djo7196 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

How do I activate my new esim

I have just upgraded my phone and requested an esim but I can't figure out how to install and activate it?

ShannonBx by Level 1: Joiner
  • 572 Views
  • 5 replies
  • 0 kudos

Resolved! lost phone

how do I put a stop on my account 

pjs1 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos