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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237169 Views
  • 2 replies
  • 2 kudos

Resolved! payed for a contract i’m not eligible for

i have payed the upfront cost for a contract on a new device, however i have failed the credit check. The cost has still been charged and the money is no longer in my account

oli3 by • Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

Resolved! Discount on monthly sim-only contract - is this real?

I had a call from someone saying they are from O2, their number came up as Leeds? They were offering a 20% discount on my monthly SIM contract. How do I know this is actually from O2?

CathyPJ by • Level 1: Joiner
  • 765 Views
  • 7 replies
  • 0 kudos

Puffl 50

I successfully swapped my old 2g sim for a new one on 5/12/23 using the sim swap instructions.SIM is in an old phone used for emergency calls to a landline only. I switched phone on yesterday and its coming up sim not provisioned. Why would this happ...

Path63361 by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Upgrade airtime rwfuns

I upgraded my then iPod pro 11 for my latest iPad Pro 12.5. I noticed only a couple weeks back that I’m still charged airtime for both upgraded and the previous airtime from the previous contract. This means I’ve been charged 2x airtime of 35£ since ...

Raf19 by • Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Texts sending twice

Hi, I have recently gone onto a sim only deal. When I send a text, the recipient receives it twice. It seems to take a while to send, then sends two in one go! Help please!

Rolling plan

hi I want to start my £15 rolling plan today but it won’t let me how do I start it today?

Mattlee by • Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Replacement sim

I migrated to 02 from Virgin last year , the signal for 4g and 5g on 02 has been poor compared to Virgin . No improvement for many months . Having looked on 02 forums , it was suggested as a fix to try and replace my existing Virgin sim with an 02 si...

Mogsey by • Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

How do I see my final bill?

I got a text saying final bill was produced, the amount looks wrong. How on earth can I see it? MyO2 app says not a customer, login to myo2 on a web page and it shows nothing. This is pretty rubbish.

Application

Hi I have been told my application has been accepted and to log on to my account. When I log on, I can’t find the application anywhere. The application number is NC70171028.

Emma68 by • Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

extra payments

I paid my latest bill twice by mistake, how do I go about getting one of the payments returned to my bank account?

RAB2 by • Level 1: Joiner
  • 562 Views
  • 6 replies
  • 0 kudos
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