Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Contract Ending, Found replacement O2 contract through third party website how do I Change over

O2 Contract Ending, Found replacement O2 contract through third party website how do I Change over with the least amount of problems? I want to keep my number but get the new cheaper contract with new phone. Do I need special Codes to transfer? Do I ...

Unable to go ahead with phone contract.

Hi O2 Community,Just a quick one... so the past few days I’ve been thinking about getting a phone contract so yesterday I decided to apply for one. I had a funny feeling it would be declined because I have no credit however I was able to go ahead and...

Resolved! PAC code

Hi i would like my PAC codes for both of my numbers please. [Removed] My name is Tracy [Removed] Kind Regards T.Bourgaise

Resolved! Pay as you go to pay monthly

HiI'm currently on O2 pay as you go rolling plan but I've just signed up for a Pay Monthly plan and want to keep my original number. I registered to do this but all the communications are stating the new number, will this be updated?

Resolved! Galaxy buds 2 Pro promotion offer

I purchased the Galaxy S23 256gb on 28th June whilst they were running the offer for buds for £1, I waited the 30 days for the code to be sent and nothing. After 4 phonecalls I was sent a code which was invalid! Multiple further phone calls stating I...

Resolved! Switch Up

How does Switch Up work & how much much extra does Plus Plan cost (as it says you need to be on that to do it)?

Resolved! Spend Cap

Hi, I wish to reduce my spend cap to £0.00 please

Questioning my charge

I want to find out how to move to a cheaper monthly tariff. I'm paying £9.50 a month, for a non smart phone that I hardly use

Resolved! Paying my bill

I received a text saying my bill was overdue, which it was by like a day or 2, on the text was a link which sent me to the o2 website to top up, I paid my bill, but on my bank it’s showing up differently to how it normally does? It’s also not showing...

Resolved! Order

Hi , I had a message through saying thanks for your order but I haven’t ordered anything I’m a bit confused?? This was the text: Just confirming your order has gone through - thanks. Your order number is NC17818619, and you can check on its progress ...

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