Billing

Patricia4 · ‎04-06-2024

Hi This months bill is far greater then the usual £13 and says data plan has been exceeded. I can’t access the actual bill as it keeps asking to send security code to a mobile number which isn’t to hand. Could the security code be sent via email address registered to this account

MI5 · ‎04-06-2024

@Patricia4

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

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pgn · ‎04-06-2024

And no, @Patricia4 - the model of OTP 2FA used by O2 currently uses SMS only for sending out your pin to gain access to your MyO2. It may be possible to add a second number to your Details, but this is not something I have tested yet...

https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280/highlight/true#M26283

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