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Level 1: Joiner
Posts: 1
Registered: ‎14-01-2016

Contract cancellation impossible

Hay everyone, please help. I have been travelling since Jan and have been paying for my contract since it ran out on the 24th of Sept. I've tried cancelling it loads but as I'm living in New Zealand and it costs a fortune to ring and since leaving home I've had nearly 1000 of charges I can't phone. I've lost my uk phone and sim and can't reset any security info on my app which I redownloaded through my email. I can't receive their texts or answer a security question as I don't know what it even remotely is. They are making it impossible to cancel and I'm paying a lot for a phone I haven't used now in a definite 6 months and it will continue. I tried cancelling my dd but they gave me a late payment charge. Please any help would be great.
Posts: 88,510
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Contract cancellation impossible

@Joannemcd 

I'll ask our community managers to see if they can help you @EmilieT @Marjo @Martin-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,652
Registered: ‎31-03-2010

Re: Contract cancellation impossible

@Joannemcd You can call customer service for free from any phone on +44800 032 1402. Best time to call is 8-8.30 am UK time to avoid long hold times.

I DO NOT WORK FOR O2

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Contract cancellation impossible

Hi @Joannemcd, and sorry you're having trouble canceling your contract! It's a tricky situation, but I'd gladly get our gurus to look into how to get this sorted for you. I'll send you a Private Message now to get a few more details first Smiley Happy

 

Thanks @MI5 for the mention!

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