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Considering Moving Provider

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Anonymous
Not applicable

‎08-12-2016 20:33 - edited ‎08-12-2016 20:36

‎08-12-2016 20:33 - edited ‎08-12-2016 20:36

How do I contact someone electronically when the Chat's are busy? My broadband provider PlusNet is offering me a better "data allowance" option on their Mobile Network for 50p more than I am paying o2 and I am thinking of going for it, but just need to check the protocols for sorting my account.

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MI5
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on ‎08-12-2016 20:36

on ‎08-12-2016 20:36

All you need to know is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎08-12-2016 20:36

on ‎08-12-2016 20:36

All you need to know is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎08-12-2016 21:27

on ‎08-12-2016 21:27

So you will still need to contact O2 as shown in the link above. I would advise you call and speak to someone as opposed to using live chat. 8-8.30am is the best time to call

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MI5
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on ‎09-12-2016 08:31

on ‎09-12-2016 08:31

@Cleoriff wrote:

So you will still need to contact O2 as shown in the link above. I would advise you call and speak to someone as opposed to using live chat. 8-8.30am is the best time to call

Or send a recorded letter, old skool stylee slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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