Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where is my new SIM card

I ordered a new SIM on Monday as I lost my phone. It hasnt arrived yet. When can I expect it?

Resolved! smashed phone.

I got a Samsung Galaxy s6 on contract a few weeks ago, I dropped it a few days ago, the screen is all smashed and it doesn't turn on. I don't have insurance but someone has told me some do a free one year warranty so I don't have to pay to get it fix...

Resolved! Data bolt on

I would like to purchase a bolt on for additional data for this month only, I need to check that I won't be charged for additional data another month

Resolved! is this fair?

I already have a contract with o2 which i pay every month. I applied for a contract as an additional line and went through the process online. I then recieved a confirmation email along with 3 'legal document emails'One was the credit agreement showi...

Resolved! i phone 7plus

how long does it take for delivery...for iphone 7plus ..... as i have not heard from anyone from o2 for a couple of days.............

Resolved! Data limit

I was sent a near limit warning for data when i know i have more than i can ever use. I went onto O2 to find out why and service is down aparently??? Is there something your not willing to tell me???

Resolved! Upgrading via 3rd Party

Hi, I'm coming to the end of my Pay Monthly contract.The offers to upgrade directly through O2 are not as good as via 3rd party retailers and much less value than obtaining a new O2 contract via a 3rd party retailer - £150 cheaper over 24 months. To ...

website stock

Why does O2 continually advertise stock on the website (namely Alcatel as new handsets on payg) that are unavailable for home delivery, and since you cannot get them instore it's blatant false advertising surely? Just remove the items from the websit...

Resolved! o2 Refresh - Early Termination Charges

I took out an o2 refresh contract so I could get the OnePlus 3 phone as it was out of stock elswhere. As I only wanted the phone, I paid off the device in full the day I got it and asked for the airtime contract to be cancelled. I got confirmation of...

Resolved! vat invoice

hi i have downloaded my recent bills as pdf document however i need a vat invoice please could you help ?thanks

O2

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