on 04-09-2017 17:12
Ok here goes have 2 sim contract numbers one has not been used at all for 12 months my other The contract has come to an end, so today asked if could transport that number to the sim not used yes no probs until it comes to security questions etc. I don't have the sim as I've misplaced it during a move but was able to tell address date purchased etc but still won't do I know need to go into a store as I can not set up a security question on an account that has been set up, has anyone else experienced this and if so how was it resolved please
Solved! Go to Solution.
on 04-09-2017 17:16
on 04-09-2017 17:16
on 04-09-2017 22:11
on 04-09-2017 22:11
Apologies, I forgot to add the image:
on 05-09-2017 13:47
Hi @2403debra welcome to our forum! Did you manage to change the security questions in My O2? Please let us know in case we can help you in more detail. Would be lovely to hear back from you.
Thanks @MI5 for your help!