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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018
Accepted Solution

Complaint

Hi I pay monthly for my bill but have been unable to use my mobile phone and not just data like it says that's all that's wrong on the news. I also have not been able to send or recieve text messages and phone callsall day. This is not the first time that this has happend ,Can I claim some sort of compensation for this?
Thanks
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Posts: 104,094
Topics: 552
Solutions: 13,447
Registered: ‎04-04-2012

Re: Complaint

50p a day tops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,790
Topics: 745
Registered: ‎14-01-2013

Re: Complaint

@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

*The Game Is On*

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Complaint

Hi @Sophie93, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

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