Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018
Accepted Solution

Complaint

Hi I pay monthly for my bill but have been unable to use my mobile phone and not just data like it says that's all that's wrong on the news. I also have not been able to send or recieve text messages and phone callsall day. This is not the first time that this has happend ,Can I claim some sort of compensation for this?
Thanks
Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Complaint

50p a day tops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,651
Topics: 663
Registered: ‎14-01-2013

Re: Complaint

@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

*The Game Is On*


Community Manager
Posts: 4,157
Registered: ‎18-04-2018

Re: Complaint

Hi @Sophie93, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets avaialble on Prioirty!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
signature