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Complaint

Sophie93
Level 1: Joiner
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Hi I pay monthly for my bill but have been unable to use my mobile phone and not just data like it says that's all that's wrong on the news. I also have not been able to send or recieve text messages and phone callsall day. This is not the first time that this has happend ,Can I claim some sort of compensation for this?
Thanks
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Cleoriff
Level 94: Supreme
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@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

Veritas Numquam Perit

Girl in a jacket

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MI5
Level 94: Supreme
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50p a day tops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
  • 122362 Posts
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  • 7457 Solutions
Registered:

@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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Hi @Sophie93, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

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