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Compensation
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on 07-12-2018 17:04
Solved! Go to Solution.
Re: Compensation
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on 07-12-2018 17:08
Re: Compensation
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on 07-12-2018 17:08

Re: Compensation
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on 07-12-2018 17:10
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.
Re: Compensation
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on 07-12-2018 17:13
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 07-12-2018 17:13
Re: Compensation
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on 07-12-2018 17:14
Re: Compensation
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on 07-12-2018 17:16
This was the official announcement on here via @EmilieT
Hi everyone,
We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year.
We will be in touch with our customers shortly to share:
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available
We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again
Re: Compensation
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on 07-12-2018 17:19
Obviously not mathematicians out there...
Re: Compensation
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07-12-2018 17:26 - edited 07-12-2018 17:31
And 2 days credit is less than 10 % the payg get yet again payg benefit over the pay monthly customers . 10% 3 days on average 30 day month
so my iPhone airtime will get £1.90 credit and my iPad 60p lol
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services