Compensation

[Smith]

Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?

[b4u2]

They will be in touch with us shortly. Keep an eye out on social media etc.

[emma72]

Radio 4 have just announced that Pay Monthly customers, will receive 2 days worth of credit, amounting to approx. 30% of your monthly bill.

[emma72 · Accepted solution]

The network confirmed:
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.

[MI5 Level 94: Supreme]

I'm sure 2 days isn't 30% ?

[viridis Level 56: Guvnor]

How does 2 days of credit amount to 30% of a monthly bill???

[viridis Level 56: Guvnor]

Snap!

[Cleoriff Level 94: Supreme]

This was the official announcement on here via @EmilieT

Hi everyone, 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

[jonsie Level 94: Supreme]

Obviously not mathematicians out there...

[adamtemp64 Level 66: Unequalled]

And  2 days credit is less than 10 % the payg get yet again payg benefit over the pay monthly customers . 10% 3 days on average 30 day month 

so my iPhone airtime will get £1.90 credit and my iPad 60p lol