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Level 1: Joiner
Posts: 2
Registered: ‎10-09-2018
Accepted Solution

Compensation

Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?
Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Compensation

They will be in touch with us shortly. Keep an eye out on social media etc.
Level 1: Joiner
Posts: 2
Registered: ‎17-11-2018

Re: Compensation

Radio 4 have just announced that Pay Monthly customers, will receive 2 days worth of credit, amounting to approx. 30% of your monthly bill.
Level 1: Joiner
Posts: 2
Registered: ‎17-11-2018

Re: Compensation

The network confirmed:
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.
Posts: 87,738
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Compensation

I'm sure 2 days isn't 30% ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 13,168
Topics: 77
Registered: ‎14-01-2014

Re: Compensation

How does 2 days of credit amount to 30% of a monthly bill???


Posts: 13,168
Topics: 77
Registered: ‎14-01-2014

Re: Compensation

Snap!


Posts: 71,878
Topics: 677
Registered: ‎14-01-2013

Re: Compensation

This was the official announcement on here via @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*


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Posts: 70,010
Topics: 547
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Registered: ‎04-01-2009

Re: Compensation

Obviously not mathematicians out there...

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Registered: ‎13-08-2008

Re: Compensation

[ Edited ]

And  2 days credit is less than 10 % the payg get yet again payg benefit over the pay monthly customers . 10% 3 days on average 30 day month 

so my iPhone airtime will get £1.90 credit and my iPad 60p lol 

iPhone xs 256gb on 20gb tariff o2 open discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services