Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎10-09-2018
Accepted Solution

Compensation

Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?
Level 4: Observant
Posts: 181
Registered: ‎04-08-2016

Re: Compensation

They will be in touch with us shortly. Keep an eye out on social media etc.
Level 1: Joiner
Posts: 2
Registered: ‎17-11-2018

Re: Compensation

Radio 4 have just announced that Pay Monthly customers, will receive 2 days worth of credit, amounting to approx. 30% of your monthly bill.
Level 1: Joiner
Posts: 2
Registered: ‎17-11-2018

Re: Compensation

The network confirmed:
Pay Monthly customers, Small Business customers and mobile broadband customers will receive credit for two days of monthly airtime subscription charges by the end of January
Pay As You Go customers will receive a 10% credit on a top-up in the New Year and will let our customers know when it is available
And Pay As You Go mobile broadband customers will receive a 10% discount on a Bolt On purchase in the New Year.
Highlighted
Posts: 109,104
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Compensation

I'm sure 2 days isn't 30% ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 13,388
Topics: 83
Registered: ‎14-01-2014

Re: Compensation

How does 2 days of credit amount to 30% of a monthly bill???



Posts: 13,388
Topics: 83
Registered: ‎14-01-2014

Re: Compensation

Snap!



Posts: 93,117
Topics: 751
Registered: ‎14-01-2013

Re: Compensation

This was the official announcement on here via @EmilieT

 

Hi everyone, 

 

We’re very sorry about yesterday’s data issue. We understand how important it is to stay connected, especially at this time of year. 

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 81,353
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Compensation

Posts: 16,437
Topics: 296
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Compensation

[ Edited ]

And  2 days credit is less than 10 % the payg get yet again payg benefit over the pay monthly customers . 10% 3 days on average 30 day month 

so my iPhone airtime will get £1.90 credit and my iPad 60p lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services