on 26-05-2020 09:12
I received a text from o2 with a code to retrieve my account but I did not request this informaiton. Is this someone trying to access my acount?
on 26-05-2020 09:16
You should call O2 immediately and change your password Guide: Coronavirus Community Help and Support
on 26-05-2020 09:20
on 26-05-2020 09:22
on 26-05-2020 09:22
I have changed my password on "my o2" app. will that be sufficient enough?
on 26-05-2020 09:26
on 26-05-2020 09:26
Yes that's fine but you should still report it to O2 and keep an eye on your account for a few days.
Also don't fall for any scam calls asking you for the code sent to your phone from anyone.
on 26-05-2020 09:59
on 26-05-2020 09:59
Ok thanks, i have tried to ring o2 and via livechat but no answer/lines busy. I'll try again. thanks for your help.
on 26-05-2020 10:27
on 26-05-2020 10:27