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Code to retrieve account

SW1
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on ‎26-05-2020 09:12

on ‎26-05-2020 09:12

I received a text from o2 with a code to retrieve my account but I did not request this informaiton.  Is this someone trying to access my acount?

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MI5
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on ‎26-05-2020 09:16

on ‎26-05-2020 09:16

@SW1 

You should call O2 immediately and change your password Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Daniel6
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on ‎26-05-2020 09:20

on ‎26-05-2020 09:20

How can i see what phone i gonna haved ?
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SW1
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on ‎26-05-2020 09:22

on ‎26-05-2020 09:22

I have changed my password on "my o2" app.  will that be sufficient enough? 

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MI5
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on ‎26-05-2020 09:26

on ‎26-05-2020 09:26

@SW1 

Yes that's fine but you should still report it to O2 and keep an eye on your account for a few days.

Also don't fall for any scam calls asking you for the code sent to your phone from anyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SW1
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on ‎26-05-2020 09:59

on ‎26-05-2020 09:59

Ok thanks, i have tried to ring o2 and via livechat but no answer/lines busy.  I'll try again.  thanks for your help.

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MI5
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on ‎26-05-2020 10:27

on ‎26-05-2020 10:27

@SW1
Try this number 0800 587 4005
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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