Charges for no service

[MI5 Level 94: Supreme]

---

@keithgriffiths wrote:
Live chat is down again

---

Chat closes at 11.00pm UK time.

[keithgriffiths]

Yes I've tried manual searching networks, APN has been double checked.

[keithgriffiths]

There is two main problems here obviously beeing charged is one the other is that non of my two stag verification apps now work. As I have no SMS.

[jonsie Level 94: Supreme]

What model phone do you have? Is it showing a network name? There must be some slight connection for your account to be charged.

[keithgriffiths]

If the chat app actually worked it would not be as much of an issue, or they answered Twitter messages.

[keithgriffiths]

Or im sure there seeing a connection or attempts which is what I've been charged for, but I don't have any O2 connection showing at all.

[keithgriffiths]

No data, no SMS, no phone signal at all

[Bambino]

@keithgriffiths You're able to post here, so you must have internet access. You can set up a free Skype account and call customer service for free on +44800 032 1402

[keithgriffiths]

Finally sorted via Twitter, I've been blocked for a month but still getting charged 4.99 for travel abroad, no explanation for either but sorted finally. Thanks for all your helpful suggestions.