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Charges for no service

keithgriffiths
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I have been Canada since the 5th July and I've been charged the daily abroad fee every day but I have no service, data,phone or SMS. Why
Message 1 of 19
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MI5
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@keithgriffiths wrote:
Live chat is down again

Chat closes at 11.00pm UK time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 19
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keithgriffiths
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Yes I've tried manual searching networks, APN has been double checked.
Message 12 of 19
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keithgriffiths
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There is two main problems here obviously beeing charged is one the other is that non of my two stag verification apps now work. As I have no SMS.
Message 13 of 19
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jonsie
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What model phone do you have? Is it showing a network name? There must be some slight connection for your account to be charged.

Message 14 of 19
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keithgriffiths
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If the chat app actually worked it would not be as much of an issue, or they answered Twitter messages.
Message 15 of 19
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keithgriffiths
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Or im sure there seeing a connection or attempts which is what I've been charged for, but I don't have any O2 connection showing at all.
Message 16 of 19
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keithgriffiths
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No data, no SMS, no phone signal at all
Message 17 of 19
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Bambino
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@keithgriffiths You're able to post here, so you must have internet access. You can set up a free Skype account and call customer service for free on +44800 032 1402

I DO NOT WORK FOR O2



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Message 18 of 19
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keithgriffiths
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Finally sorted via Twitter, I've been blocked for a month but still getting charged 4.99 for travel abroad, no explanation for either but sorted finally. Thanks for all your helpful suggestions.
Message 19 of 19
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