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Anonymous
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Charged way too much

I received bills for mine and my daughters phones a few days ago and we have both been charged for using data in Norway but we havent been in Norway... 

 

We did travel to Poland by car and we have information regarding using data in France, Belgium, Holland and Germany and that was 1. Free and 2. Understandable as we did drive through those countries but we were never in Norway. 

 

I was charged around £2 for the data and my daughter was charged £40 and these charged weren't even made on the same day. 

 

I just need help understanding why I was charged for using data in a country that I wasn't in. Besides, Norway is in Europe so eitherway, even if we had been to Norway, we shouldn't have been charged due to the Free Roaming in Europe thing that was introduced earlier this year. 

 

 

Level 69: Guiding Light
Posts: 16,549
Registered: ‎31-03-2010

Re: Charged way too much

@Anonymous You'll have to speak to Customer Service regarding the charges. https://www.o2.co.uk/contactus Were you by any chance on a ferry during your travels?

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Posts: 114,303
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Registered: ‎04-04-2012

Re: Charged way too much

I'll guess you took a ferry to France and used data whilst on the ship?
Norway is where the ships data satellite would be based so you pay a large price for using satellite data.
Prices are on this link under ships/ferries/airplanes
http://international.o2.co.uk/internationaltariffs/travelling_abroad#
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎14-01-2013

Re: Charged way too much

As I understand it, the name Norway is so called as its the satellite system used by ferries...Usually shown as NOR

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Registered: ‎04-01-2009

Re: Charged way too much

Travelling by car to Poland 🇵🇱 would have to involve crossing the Channel by ferry. I'm guessing the charges would be quite high if data was used. 

Community Manager
Posts: 7,443
Registered: ‎18-02-2016

Re: Charged way too much

Hello @Anonymous did you get a chance to speak to customer services about these charges?

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Level 1: Joiner
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Registered: ‎09-11-2016

Re: Charged way too much

If taking the advice steer clear of the web chat if at all possible. I don't know, but I'm hopeful, if any other avenue of customer service is more competent but the web chat people are simply in a league of their own.
Posts: 97,163
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Registered: ‎14-01-2013

Re: Charged way too much


@rulleh wrote:
If taking the advice steer clear of the web chat if at all possible. I don't know, but I'm hopeful, if any other avenue of customer service is more competent but the web chat people are simply in a league of their own.

That's one polite way of putting it @rulleh. upside downThey certainly are no help at all with account issues...

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Re: Charged way too much


@rulleh wrote:
If taking the advice steer clear of the web chat if at all possible. I don't know, but I'm hopeful, if any other avenue of customer service is more competent but the web chat people are simply in a league of their own.

We always advise the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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