Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extending the amount of rings before

Hello, I am using the OnePlus 5T and am trying to extend the amount of times the phone rings before it goes to voice mail. I tried the code: **61*901*11*30# then simply press 'call'.But keep on getting MMI code started Then the following error messag...

Resolved! Moving phone number to 02

I am having real trouble moving my old phone number across to 02. So far I have gone through the process four times. Am I just thick?

Resolved! Sending Texts To Someone Abroad

Someone I know is going away to Gran Canaria and I was wondering if it would cost me to text them while they are over there? Thanks.

Resolved! How long does it take to fix a mast

Hi.Im trying to find out how long it takes to fix a mast. I have very slow, almosy unuseable mobile internet speed in the Leytonstone area. This is where i work and use my mobile data. For the past month now the status checker has informed me that th...

Resolved! I need help please

Hello I’ve just ordered the new I phone 8 and it’s ready to be picked up tomorrow. It says I need to bring photo I.d in store with me to get my phone but I have no photo I.d. Do I have to have it or can I take other forms of I.d like utility bill or ...

Poorest CS ever ecperienced.

So I've been with 02 since 2nd August 2018. On 18th of August I asked to be allocated a new number (replacing my old number). I was told this would take 15 minutes and the agent would call me back with my new number in 15 to 30 minutes. After 3 hours...

Call Barring

Hi. I cannot use my phone as it states : Cannot make out going calls when Call Barring is on.I have also tried to send a message out from my phone and also to the phone. However I still get the call barring message. Obviously I must have done somethi...

Resolved! iFitness Fraud

Just discovered that via my O2 account I have been defrauded of £12 per month by a company called iFitness. A lesson in not paying attention to bills. Will be looking to publicise this low-level crime run byiFitness, and with my contract with o2 endi...

O2 Insurance

Hi AllSo in a cost cutting exercise, I decided to cancel the insurance on my s8, and as sods law would have it, I have now smashed my s8 quite badly, rendering it unusable.My own fault and I was thinking that would be the end of it, having looked at ...

trying to get a text code

is anyone else having trouble receiving text codes from o2

O2

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