Hi, sorry if this is the wrong place to ask/really easy answer, I feel like I am being very dense at the moment.
Basically I was looking to change my sim only Tarrif and saw some deals on the main o2 page. The £15 a month, 20GB data & unlimited texts and calls seems pretty good, plus there's an offer of some free month of disney plus or amazon music etc. This deal is a little cheaper than what I'm paying now (£16.84) and has more data.
However when I'm logged in and go to changing my Tarrif the plan isn't available and the closest one is £25.26 for 15GB data, unlimited calls & texts.
I'm not too bothered about the disney plus (or other options) but I wouldn't say no, if you understand what I mean?
Normally I would just try a live chat, which is currently unavailable or call o2, but with the current situation and advice , I don't want take up call time when someone could have a really serious problem.
Basically this is a terribly long way for me to ask, are those advertised deals just for new customers? Or is there an easy way to change, without calling, and I'm being really stupid and not seeing?
Thank you to all who take the time to answer to this.
