Change direct debit details

[Dronepilot]

Hi

I want to change my direct debit details for my 2 Ipad accounts. The security process is to send a tex to submit a code. Ipads dont accept text messages. I have changed the sim and out it in a phone, received the text message, applied it to my online account and it wont save the new bank details.

Been on the customer suppprt line on hold for 1:50Hrs but no answer and no live chat facility.

Is O2 still open for business?

[jonsie]

Yes it is but very busy obviously

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

They may help

[O2Sean]

Hi @Dronepilot ,

O2 Stores, Web chat and a large portion of customer services are closed due to social distancing guidelines. The customer service team currently operating is just a tiny portion of the staff so waiting times are very long. Is it urgent to change your bank details asap? If not I would suggest waiting until things normalize or If you have just changed banks then they should be able to move your direct debits for you. 

[Cleoriff]

If it's simply changing the name of your bank, this can be done in My O2 under MANAGE MY DETAILS @Dronepilot 

[Dronepilot]

Hi 

Thanks for the reply.

I appreciatte they are obviously busy, but every other company is still maintaining communication with there customers.

The phone number you sent didnt work, but thank you. The link dosent help either as I need to authenticate online with a text message which it is not accepting.

Does O2 have a live chat system?

[Dronepilot]

Hi Thanks

But the online system is not accepting changes

[gmarkj]

Could you stick the sim into a phone to receive the text?

[Cleoriff]

@Dronepilot 

I would leave it and try later. It may be another system on a go slow:smileysad:

[Dronepilot]

Hi Yes I have put the sim in to a phone, got the code, signed in online and the system wouldnt save the changes.

Thank you to everyone for their comments and support.

Stay safe.