Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract to PAYG

Hi was just wondering how I would go about change from contract to PAYG sim, my contract has now reached the 2 year point & already have a new phone but would not like to switch numbers.Any help appreciated

Resolved! new phone, sim only deal

why is my new phone only sending text messages and not I mesages please

Resolved! No 3G/4G for over a week

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

Mast not working

Hello, It shows that the mast in my area is no working. Should i not be elegable for some compensation. I am paying for a service that is not working.

Resolved! Voicemail 901

Is there a way of stopping Visual Voicemail like there is on EE? I don’t like it and would rather dial into 901 to listen to messages which is much clearer.Also how come you can no longer choose how voicemail notifies you of new messages. There used ...

Resolved! Lied too about "new tablet deal" from O2

Went in store to upgrade my Samsung S8 to a Samsung Note10+ a couple of months ago, under O2 Refresh. The guy who I was talking too asked if I was interested in a tablet and I declined, as I have no need for one. After declining, he then told me that...

Resolved! Discount

I’m contemplating upgrading, how do I ensure my work discount code is applied and how much discount would I get?

Resolved! O2 open - excluded devices

Hi, Sorry if this Sounds a stupid question but I am currently on EE and on a sim only having my contract finish in February this year. I’m looking to get the IPhone 11 Pro Max and currently have ‘Perks at Work’ which would give me 25% off airtime. I ...

Resolved! Account

How do you get your O2 account Number?

Resolved! Why is my new sim not working

I did the swap sim over the phone 4-5 hours ago and it still doesn't work. I appreciate it says up to 24 hours but my husband also has a new phone and did the same thing about an hour ago and his new phone is working. Can you explain this?

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