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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254369 Views
  • 2 replies
  • 2 kudos

O2 Travel

Hello, I've got a holiday booked for June to a resort in Mexico , Playa Del Carmen and ive was looking at the O2 Travel bolt on that i have with my monltly sim only. Now I looked where it says is included and Mexico is listed. I just wanted to check....

NoVision by • Level 1: Joiner
  • 693 Views
  • 3 replies
  • 0 kudos

S20 ultra delivered, not powering up / turning on

Just taken delivery of the s20 ultra, 512gb/16gb model. Over the moon to get it early, ordered release day!But... phone doesn't charge or power on, using charger from box, left for couple hours tried combinations of button presses/holds etc, tried th...

Neill by • Level 1: Joiner
  • 2062 Views
  • 7 replies
  • 0 kudos

Live chat

Hey how do I do a live chat

Kelly5 by • Level 1: Joiner
  • 1301 Views
  • 4 replies
  • 0 kudos

Proof of preorder

how can I get proof of ownership and preorder for my s20 ultra. The delivery note states its Galaxy Hubble Z??

Rbarkley82 by • Level 4: Observant
  • 935 Views
  • 3 replies
  • 0 kudos

Upgrade on us

Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true ...

mattp1986 by • Level 1: Joiner
  • 3313 Views
  • 11 replies
  • 0 kudos

Add on

I’ve got 15 GB extra as an add on to use on any other device, does this mean I can use it in on a works phone on pay as you go

DM1 by • Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos

Resolved! SIM 1 not provisioned

I had my Samsung Galaxy S20+ delivered this morning, got it all unboxed and put my new sim into the phone. Turned it on and did the initial setup. Only to find that I'm receiving a message that says 'SIM 1 not provisioned.' I'm not sure what this mea...

Senpai by • Level 1: Joiner
  • 70672 Views
  • 5 replies
  • 0 kudos

Resolved! Left O2 briefly, now switching back - how?

I was tempted by a SIM only offer from Virgin.So I got a PAC from O2 to take my number over to Virgin and started the transfer.O2 then called me and offered me a slightly better deal which I accepted.But the transfer to Virgin went through. It was to...

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