Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 sim only contract

Hello, I am soon to turn 18 and want to start getting everything in order to build my credit score, so i have an o2 pay and go, i've only been with them a couple of weeks but really like the network and coverage where i am, so I just want to get a pa...

Data usage suddenly gone up

Why has my data usage suddenly over doubled with no different usage of the phone I’m coming to the end of my contract which seems suspicious [Edit: topic title clarified]

Changing my data plan without me knowing

I received an email saying o2 have changed my data plan, I haven't spoken to them about this

O2 refresh is there a wait?

Hi guys. I've just joined o2.I've just got the galaxy a51 on a 12 month o2 refresh for 41 per month with a 150 upfront cost.My airtime is £29 for 30gb and my phone plan is £12.42Can I use o2 refresh to upgrade? My contract is only 12 months so I woul...

Was told I would get a free subscription ?

Hey guysUpgraded today on the phone and the guy told me on the phone I would get a free subscription for a number of mounts to audible or amazon video or some others. I see no emails about this so how do I access ? Cheers.

4G only working on some apps

When using 4g on iPhone XR, various apps cannot be used fully. Instagram displays ‘no internet connection’, WhatsApp won’t send voice messages and other apps just wont load. I have tried different solutions but nothing seems to fix the issue and o2 h...

O2 3G blocking CCTV DVR apps. Any work around?

Been looking at this for a while now and have read various theories but none with a working solution. I have a CCTV DVR on a BT wired internet connection. You can access it via web browser etc.. over LAN and WAN via pc/mac/linux box without issue. Po...

Credit referral team

Hi,Does anyone know how to follow up emails with the credit referral team?I am currently trying to purchase a house and there is a major issue with an O2 account that I didn’t even know about seen as I am still an O2 customer.Customer service know no...

Connecting problems

I had my upgrade to the XR last July (2019). Since then when people phone me they hear one ring and then it’s as if the line go dead but it still rings my end. This is very frustrating as people think I’ve hung up and put the phone down!! I have cont...

Data Refresh and Parental Settings

I am on a monthly pay with O2 and my husband and 2 children are in my family planWe are all Iphone users and love having the Family share functionality with parental controls for our children What happens on the day our data gets refreshed (we have S...

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