Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing my phone number

How do I change my phone number within a contract? Over the phone? And if I am able to do it via app, how do I do this

Messages from O2 about Data

Why am I getting messages from O2 about my Data limit? I only use my phone for texts and calls, NEVER for the internet. Is this just a marketing ploy to get me to pay more each month?

Resolved! Ridiculous charges

Utterly fed up with the ongoing and ridiculous practice of flagrant overcharging on certain numbers. I’m using a “ mobile phone” and paying for the privilege. It’s about time this “con” was dealt with instead of continually allowing punters to be cau...

error 500

cant seem to pay my bill online or via phone app keeps crashing the moment i clickon the cvv box and says there is an error 500 anyone else having rhis problem

Resolved! Phone was not delivered

I placed an order on the 19th of January 2020 for an Iphone 11 Pro Max. Order number: [Removed] The phone was despatched to me on the 20th of January and it was due to be delivered on the 21st. Up till this date,i don't have the phone and it hasnt ar...

myo2

trying to pay my phone bill (was disconnected) however cannot access myo2, is this just on my end or is it down?

Resolved! Family Plan

Tried to Add a new line on to our family plan discount via the text number only for it to text back that the number has already got a discount on it (which it has not ) It just made me wonder if it is an automated system or if when you text back it g...

Resolved! Upgrade

Probably a dumb question but, if I upgrade to a new phone, can I just use my old sim so I keep all my contacts?

Resolved! Calls & texts from abroad

I'm abroad in Fuerteventura and can use my data but I can't make calls or send text messages from my handset??

Discount for employees of county council

I have been told that as I work for a school and therefore the local council, i am entitled to a discount on my bill with o2. Does anybody claim this and if so, what do I need to do to apply? Thanks

O2

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