Why sm I being charged £40 a month and had my data...

James2985 · ‎20-03-2020

Is this a joke or something as I have even paid off my phone so this is £40 just for data... Three are about to get a new customer...

MI5 · ‎20-03-2020

@James2985

Once your device is paid off you can switch to a cheaper SIM only tariff and continue to use your original phone

Guide: How does O2 Refresh work?

Tariff options here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

James2985 · ‎20-03-2020

I was on a 12gb plan...

MI5 · ‎20-03-2020

@James2985

Switch to 20gb for £18.00 now and save yourself £22.00 a month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-03-2020

You were probably on a 3Gb + 9Gb "bonus" data tariff.
The extra only applied to your minimum term, which has now ended and so has your extra data.
Did you sign up via a 3rd party (carphone warehouse, mobiles.co.uk, etc)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Bambino · ‎20-03-2020

@James2985 If this is an issue with your account you'll need to speak to customer service. We are all customers here. I suggest you call on 202 from your mobile. Don't use Live Chat for this. You might have a wait on hold at this time of day. Best time to call is 8-8.30 am to hopefully avoid that.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2

pgn · ‎20-03-2020

We're you on an O2 refresh?
Did you have a data bolt-on that tripled your data for the duration of the contract for free?

1 means you should be paying only the Airtime part of your bill, as device plan is Zero.

2 means you are on a combined tariff, that rolls over, with no "free" bolt-on as contract period is ended.

Either way, move as suggested by @MI5.

Links to O2 Social Media Team here

jonsie · ‎20-03-2020

@gmarkj wrote:
You were probably on a 3Gb + 9Gb "bonus" data tariff.
The extra only applied to your minimum term, which has now ended and so has your extra data.
Did you sign up via a 3rd party (carphone warehouse, mobiles.co.uk, etc)?

^^^ That exactly

As said, you need to go sim only for a better tariff and data.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS