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Change Direct Debit details (new bank)

Unison
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Hi! New customer on pay monthly. Had 1 bill and 1 direct debit so far.

 

Can't get thru to anyone on the app always says "too busy". Just trying to change direct debit details (new bank). Can't find it anywhere in myo2.

 

Also every time I try to log in on the browser online on desktop, it says "couldn't find your account, click here to fix it, (then it seems to be ok)". Not sure if this is a problem or not.

 

Thanks.

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pgn
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@Unison -

1000017802.png

Confusingly-named, but all in there in the MyO2 App.

If no joy with MyO2 app, and web version is not playing ball for you, then Guide: How to find help & contact O2 is your only hope.

Good luck!

View solution in original post

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pgn
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@Unison -

1000017802.png

Confusingly-named, but all in there in the MyO2 App.

If no joy with MyO2 app, and web version is not playing ball for you, then Guide: How to find help & contact O2 is your only hope.

Good luck!

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MI5
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@Unison 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Unison
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ty sorted it as above 

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Unison
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Aha! That list you show is hidden under a "view all" line of text under manage my account. Thanks!

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pgn
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