Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121804 Views
  • 27 replies
  • 5 kudos

Resolved! New sim

Just got a new upgrade and got my phone all set up with my new SIM. When I upgraded I was told by O2 that my number would automatically stay the same. The reason I got a new phone was because my old one broke and there's no way of getting into it any...

KatieB21 by Level 1: Joiner
  • 353 Views
  • 2 replies
  • 0 kudos

Resolved! Email

Can you email customer services?

Resolved! Spend cap

How to upgrade my spend cap

Dan25 by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! Paper bill

Hi good evening iv requested a paper bill via email with my name and address which hasn’t arrived ca you tell me as to why?

Vwlll666 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Can't connect to network

Had a new sim today and got rid of my old one try to make calls but it say not connected to network. It say I got to sim swap but I've already destroyed my old sim. What can u do?

Resolved! Return

I cannot contact you as the call keeps disconnecting when i get so far

Resolved! Data

I have had a msg to show my data has been used up but on my o2 app there shows 7gb of data remaining.

ManiC by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Payment

If you don’t pay your bill for a few months how much does it go up by? I should’ve only had £100 taken out and instead it’s £467

Emilie1 by Level 1: Joiner
  • 135 Views
  • 2 replies
  • 0 kudos

Resolved! New handset

My current 24 month O2 monthly contract is complete and, staying with O2, I am about to get a new handset. I have two questions;1. What do I have to do to keep my existing number, is it simply a case of taking the Nano sim out of the old phone and pl...

Peter42 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos