Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cannot call

I can’t call a number starting with 0871 it immediately cuts out before dialling.

Scams

Hi, I received a phone call from 02 telling me that I qualify for 30%discount on my sim only deal this because i was with virgin and moved to 02 but not by choice. I said great and was told that 2 new sims would be delivered the following day. During...

Resolved! Esim

Just got my new iPhone 15 pro max and got esim but can’t seem to activate get it started can anyone help

I am trying to upgrade but it needs number verification but my previous phone was stolen

I am trying to upgrade my phone from sim only contract to pay monthly but the only way I can proceed is a one time code sent to my current mobile. Unfortunately, my phone was stolen last week so I don't have access to it. Would someone be able to hel...

Resolved! Broken Bills

Hi,I apologise if what I'm about to write doesn't make sense but I'm very confused about my bills. I've been with O2 since 2020 and haven't had a problem with my bills. However, since the 20th of December I've had problems. I had 2 device plans and a...

Switch Up Confusion

does anyone actually know what the process for switch up is,spoke to 3 different stores as credit history is not great and was concerned about losing handset if it went wrong,]Store A said there was no credit checks with switch up, just the usuall ac...

Infuriating bill additions

I've an iPhone and every time I send an sms to somebody, it does that rich preview thing which sends a picture that I'm being charged 54p for. Over 5 quid added to my bill so far this month. I tried turning off mms but that means I can't receive any ...

Resolved! changing to contract

I am changing from pay as you go to monthly contract. Was told by shop that it would take 4 to 5 working days for my old pay as you go sim to go "out of service" and then when it shows "out of service: put in new contract sim....will my iPhone XR sho...

Voicemail

Keep receiving frequent new voicemail alerts but there are no new voicemails. How do I stop the alerts?

Resolved! Are device and airtime costs now combined

I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news. So when did these changes come about and does this mean i have to pay the entire...

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