Cannot get internet connection when not on wifi

[MS01]

Why can I not get connection for internet whilst not on Wi-Fi?

[pgn]

@MS01 - take a look here to troubleshoot:

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Make sure you are up to date with your bills, as O2 will cut you off if you miss a couple in a row.

If you need more help: Guide: How to find help & contact O2 has the ways to reach O2.

Good luck!

[Oxonian]

This app is referenced in the guides provided to you @MS01 ; please try it as it is quite useful :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

[MI5]

@MS01 

Make sure mobile data is on and that your apps have permission to use data if using an iPhone.

[kelso62]

It’s a crap network that’s why I’m leaving 

[MI5]

Harsh, but true.....

[jonsie]

There is a reason(s) for that....