Cannot get internet connection when not on wifi
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on 01-12-2024 04:42
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on 01-12-2024 07:31
@MS01 - take a look here to troubleshoot:
Guide: Is the network down for me or everyone?
Guide: How can I sort out my network issues?
Make sure you are up to date with your bills, as O2 will cut you off if you miss a couple in a row.
If you need more help: Guide: How to find help & contact O2 has the ways to reach O2.
Good luck!
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01-12-2024 18:18 - edited 01-12-2024 18:19
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01-12-2024 18:18 - edited 01-12-2024 18:19
This app is referenced in the guides provided to you @MS01 ; please try it as it is quite useful :-
My Network App - Find Out More About Your Network Coverage | Apps | O2
https://www.o2.co.uk/apps/my-network
Understand your network coverage
With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:
- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.
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on 01-12-2024 18:25
Make sure mobile data is on and that your apps have permission to use data if using an iPhone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-12-2024 17:04
It’s a crap network that’s why I’m leaving
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on 02-12-2024 17:06
Harsh, but true.....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-12-2024 17:15
There is a reason(s) for that....
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