Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost simcard

Hi I lost my sim card on holiday. How can I request a new one ?

Return

I’ve sent my phone back today which was a switch up upgrade. I was told when they confirm the return I can place a new order using switch up as I returned my other one within the 14 day cooling off period, is this correct?

Services off

my services were turned off due to a late payment I’m now up to date when will they be switched back on

Cancel account

I would like to cancel my account online, please can you help with this?

O2 contract via virgin

Helloi I have a sim only contract combined with my Virgin media contractthis contract ended in August, I spoke to one of your team to terminate the contract and have now realised this has not been sorted and I have been charged for September I wish t...

Resolved! Online chat

Is there any way I can pay my bill online and also is there any online chat service from them ?

Refund

Hello I am due an refund but don’t know how to update my bank details can you help

Resolved! On O2 Travel roaming

If I am overseas in Spain & I receive a call from UK will I be charged?

Paying final bill

I have received an email to pay my final bill on the o2 website, but when I log in the bill is nowhere to be seen. How am I going to pay it?

Return with slightly damaged box

Hi,I’ve contacted customer services and they have arrange the return for my phone so I can exchange for another one. But my only concern is there is a small rip/damage to the inside of the box, all the other accessories are fine. Will this affect the...

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