Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Lost sim card

I lost SIM card. I want replacement sim for I phone 13 pro

Maya91 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

I pay my bill and I can call but nobody can call to me. I can’t send messages and I don’t have internet still can you fix this please. xxxxxxxxxxxxxx ARTUR [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

ABGORZKO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel o2 sim only within 14 days

i have recently moved to o2 on sim only plan and signal is appalling. I am within 14 days but when i tried to cancel online, i am told i have to pay the whole contract off?

Ahsan1199 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! WiFi

Hi , I was wounding about what I can get to get more access to WiFi when I'm out. I was Away this weekend and can not connect to any near by WiFi at all. So it means I couldn't do anything on my phone. So my question is , is there anything I can do o...

Lisa80 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! RPI Increase cut-off date

If I signed up to a new contract on Saturday will I face the RPI increase this year?

Deag by Level 9: Fired up
  • 2 replies
  • 0 kudos

Resolved! Disgusting Customer service

17 years an o2 customer asked them for upgrade they said you need to pay £355.00 of you’re currant device so I asked could they wavie that as a good will gesture for a customer of 17 years they said no but I was told by another advisor that they do w...

simon23 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Bills

 hi guys I need really help one year I pay this number but I never use because I have old number I to be few times shop and explain noone can't help to stop pay this bills


Resolved! Pac

Hi so I have a question I currently have a pay monthly contract in my friends name. This contract has ended so we have agreed to I want to keep the number of this contract and take it to a new o2 set up in my name how di do this

Pedro8286 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disney + add on

I am thinking of adding Disney + the offer for is £2 off your bill does this start when you add this and you have to have the extra for 6 months?

Resolved! New O2 Customer No Order Updates

Hi I’m wondering if anyone could help me, I am a new O2 customer and bought the iPhone 13 pro on the 31st January and still haven’t had any updates whether I passed credit checks or not/when my order will be shipped.O2 have signed the agreement on th...