Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271934 Views
  • 2 replies
  • 2 kudos

Asked to cancel upgrade, can I change my mind?

I ordered an upgrade Friday, for some reason it got stuck on “processing”, I was suspicious because I got a delivery date via email, but not Tracking detail (I have been ordering online from o2 for over a decade, so I knew this was irregular) unfortu...

Matt1971 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Switching to rolling tarrif

I currently have £20+ on my PAYG tariff. If I switch to a £10 rolling plan what happens to my account balance.

MartinDen by Level 1: Joiner
  • 400 Views
  • 2 replies
  • 0 kudos

Waiting on my delivery

Hi my phone should have been delivered today? It hasn’t arrived. I have had no confirmation or a email stating it is being delivered ?thanks

Dxsmithx by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card extra

I’ve been paying for a extra SIM card which was for my daughter, but for some reasons she has never used it, should, will O2 refund what I’ve paid as it’s never ever been used, and it’s £8-39 every month, it was all included into one bill until recen...

RPI - 2024

Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...

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Dave-O2 by Community Manager
  • 14583 Views
  • 47 replies
  • 2 kudos

Delivery pin

Hi just ordered a new phone and it says DPD will ask me for a delivery pin but I haven’t recieved anyrhing?

Resolved! Keeping a number

I have a PAC code from my previous supplier. How do I pass this to O2 so that my old number can be activated on my new O2 account?

Resolved! Sim

Need new sim 

stesleds by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos