Cancel unplaced order

[terminal15]

I just received a text to say that order NC[Removed] has been processed. It is for another 12 month contract but I did not place this order. Please can you cancel this order now and check that there is no other suspicious activity on my account.

[Cleoriff]

@terminal15 

This is not O2 we are customers like you.

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

ALSO CALL PAYMENT MANAGEMENT on 0800 902 0217.

[Cleoriff]

@Martin-O2and @Breanna 

Can you please check these so called orders. Not a normal order starting with MS but starts with NC.

Is it anything to do with transfer to 360? This is the 7th person this morning to receive this text!

[gmarkj]

There's a LOAD of these this morning.

List of threads:

https://community.o2.co.uk/t5/Other-Products-and-Services/Overage-allowance-charges/m-p/1639301#M517... 

https://community.o2.co.uk/t5/My-O2/Order/m-p/1639263#M20914 

https://community.o2.co.uk/t5/My-O2/Order-not-made/m-p/1639269#M20915 

https://community.o2.co.uk/t5/Pay-Monthly/Order-not-made/m-p/1639271#M261157 (possible duplicate for one above)

https://community.o2.co.uk/t5/Other-Products-and-Services/Unknown-order/m-p/1639278#M51714 

https://community.o2.co.uk/t5/Pay-Monthly/Message-received-saying-I-made-an-order/m-p/1639281#M26116... 

https://community.o2.co.uk/t5/Pay-Monthly/Unexpected-order-and-changes/m-p/1639290#M261168 

https://community.o2.co.uk/t5/My-O2/I-didn-t-order-anything/m-p/1639295#M20924 

https://community.o2.co.uk/t5/Pay-Monthly/Cancel-Order-i-didn-t-order-NC-Removed/m-p/1639298#M261172 

https://community.o2.co.uk/t5/My-O2/Order/m-p/1639263#M20914 

https://community.o2.co.uk/t5/Pay-As-You-Go/New-order/m-p/1639310#M30949 

https://community.o2.co.uk/t5/Tech-Support/Text-re-purchase-I-have-not-made/m-p/1639309#M37168 

https://community.o2.co.uk/t5/Pay-Monthly/unexpected-order/m-p/1639328#M261182 

[Breanna]

Hey @Cleoriff @gmarkj @terminal15 

O2 has let us know that these messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

[madasaf1sh]

It sounds like a system error, where someone has done something in Production using a tool called ServiceNow, instead of test environments... 

As I recognise the INC Numbers (as lots of companies use ServiceNow)

[Enlli]

We have been informed by the Community Manager that there has been a system error. Nothing will change with your account

[Cleoriff]

---

@Breanna wrote:

Hey @Cleoriff @gmarkj @terminal15 

O2 has let us know that these messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

---

Thanks for that @Breanna xx

[Breanna]

There was also another notification that went out regarding a billing change/correction--like this post. That is a legitimate message and the change can be viewed in My O2 for those that received that notification.