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I didn't order anything

priyanka
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Hello, I have just received a notification from O2 that I have ordered a new O2 sim. I didn't. Then I received a new message saying they've added a new Overage Allowance charge. I haven't asked for those either. I can't get through to chat support or...

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MI5
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@priyanka 

It's a system issue effecting many people today.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@priyanka 

It's a system issue effecting many people today.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WASTEDTIME
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Can I ask where did you get this information?

 

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MI5
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https://community.o2.co.uk/t5/Pay-Monthly/Cancel-unplaced-order/m-p/1639366#M261196

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WASTEDTIME
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Yeah. I understand that lots of people are moaning about this but referring them to community posts isn't going to answer the fear and annoyance that O2 have not replied officially. And yeah I expect it's a CU!!

 

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MI5
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@WASTEDTIME 

The post I link to was from our admin team with an update from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WASTEDTIME
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I've just wasted more time reading through the 13 threads you refer to and none of them give an O2 reply. If you've got a private line or a crystal ball tell O2 to put out a statement of intent. It's not a lot to ask of a company of the size O2 is. There's a lot of concern and no answers from The people concerned.

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madasaf1sh
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Are you that blind @WASTEDTIME this is the post that was posted by one of the Community Managers... 


And to add this is a CUSTOMER TO CUSTOMER FORUM, NOT O2 SUPPORT

 

madasaf1sh_0-1691058115808.png

 

and here 

madasaf1sh_1-1691058217756.png

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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WASTEDTIME
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Your obviously BLIND and missed my point completely. That is from a community manager, I'm guessing she has no further insight than the general Joe in the street. Or do you know she has an inside track. If that's the case great. Further question how the hell do I know how the information was obtained. I am not clairvoyant.

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Enlli
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@WASTEDTIME  And you are certainly doing that here!

The Community Forum Manager is an O2 employee and has been informed internally of the problem

If you are waiting here for O2 to make an official announcement I think you will find you will be greatly disappointed

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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