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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8304 Views
  • 1 replies
  • 1 kudos

Credit and favourite extra on my new account

Hi I am having trouble signing in to My o2 account to organise my outstanding favourite extra on my new contract. The two items outstanding on my account are 1. this favourite extra and 2. A £50 credit on my account offered by Kirsty. I have emailed ...

woody38 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Extra

I can’t activate my extra for Amazon music

Annk by Level 1: Joiner
  • 368 Views
  • 3 replies
  • 0 kudos

Resolved! Audible should be free for first 3 months

On my bill it states audible is an extra charge but when I upgraded to my latest tariff audible was a free extra for the first 3 months, please can this be processed so I get audible for free for next 2. Months and this months audible amount refunded...

Dln by Level 1: Joiner
  • 333 Views
  • 2 replies
  • 0 kudos

Resolved! Contact Email address

 How do i change email contact address

N1sh by Level 1: Joiner
  • 590 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

I am an ex Virgin customer and we had free roaming in various countries. Do I get free roaming with 02 in Spain and France?

Swaino by Level 1: Joiner
  • 536 Views
  • 3 replies
  • 0 kudos

Resolved! Email address already registered

I registered my email ages ago to manage my mother's o2 account. My account has now been moved from Virgin to o2 and I can't register because my email address is already in use. Please help.

PaulM2 by Level 1: Joiner
  • 1728 Views
  • 1 replies
  • 0 kudos

End of contract options

My pay monthly contract ends on 15 August. I want to stay with O2 but change to a new contract that's on a comparison website. I can't find the same contract deal on the O2 website. Do I need to wait until the 15 August to change or can I go ahead an...

DutchGirl by Level 1: Joiner
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! Business account

Why is my account saved as a business account? I did not do this 

Tk3 by Level 1: Joiner
  • 365 Views
  • 2 replies
  • 0 kudos