I didn't order anything

[priyanka]

Hello, I have just received a notification from O2 that I have ordered a new O2 sim. I didn't. Then I received a new message saying they've added a new Overage Allowance charge. I haven't asked for those either. I can't get through to chat support or...

[MI5 · Accepted solution]

@priyanka 

It's a system issue effecting many people today.

Nothing to worry about.

[WASTEDTIME]

Can I ask where did you get this information?

[MI5]

https://community.o2.co.uk/t5/Pay-Monthly/Cancel-unplaced-order/m-p/1639366#M261196

[WASTEDTIME]

Yeah. I understand that lots of people are moaning about this but referring them to community posts isn't going to answer the fear and annoyance that O2 have not replied officially. And yeah I expect it's a CU!!

[MI5]

@WASTEDTIME 

The post I link to was from our admin team with an update from O2.

[WASTEDTIME]

I've just wasted more time reading through the 13 threads you refer to and none of them give an O2 reply. If you've got a private line or a crystal ball tell O2 to put out a statement of intent. It's not a lot to ask of a company of the size O2 is. There's a lot of concern and no answers from The people concerned.

[madasaf1sh]

Are you that blind @WASTEDTIME this is the post that was posted by one of the Community Managers... 

And to add this is a CUSTOMER TO CUSTOMER FORUM, NOT O2 SUPPORT

and here 

[WASTEDTIME]

Your obviously BLIND and missed my point completely. That is from a community manager, I'm guessing she has no further insight than the general Joe in the street. Or do you know she has an inside track. If that's the case great. Further question how the hell do I know how the information was obtained. I am not clairvoyant.

[Enlli]

@WASTEDTIME  And you are certainly doing that here!

The Community Forum Manager is an O2 employee and has been informed internally of the problem

If you are waiting here for O2 to make an official announcement I think you will find you will be greatly disappointed