Order not made

[Andrea84]

Hi O2,

I have received an email yesterday that says I have made an order (NC[Removed]), but I haven’t made any order, nor I can access my O2 account. Please advise.

best,

andrea

[Cleoriff]

@Andrea84 

You need to contact payment management.(You may be moving to the new billing system)

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re this order:

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Breanna · Accepted solution]

@Andrea84  O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

[Cleoriff]

Thanks @Breanna x