Cancel account

[Karel]

How i can cancel account online??

[Anonymous]

Hi @Karel you need to contact customer service to cancel. You cannot do it online. Please read this guide

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[MI5]

If moving networks and wish to keep your number you will need a PAC https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

and always a good idea to unlock your phone before leaving as it's free to do so https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Karel]

I try call there 4 times and style function this number..

[Anonymous]

@Karel Call 202 from your phone or phone from a landline numbers here in this link 

https://www.o2.co.uk/contactus

[Marjo]

Hey @Karel, please do let us know if you managed to contact CS to cancel or if you get stuck.

May I ask if there's any specific reasons that you wish to cancel? Please do feel free to post your feedback here and we can pass it along, if you feel there's anything O2 could do to improve.

Cheers guys for your advice @MI5 and @Anonymous. 

[Karel]

Hi i wish cancel all what i have becouse i u take 600£ deposit and i didnt expect this so i try 3times call on o2 and everyone saying diferent things and also i was with mine friend in Perth store becouse he can speak more English like me and guy from there he basicly tell us ****** off u need do this online i think this is not right so im sorry but i cant keep this deal with u Thx

[MI5]

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@Karelwrote:
Hi i wish cancel all what i have becouse i u take 600£ deposit and i didnt expect this so i try 3times call on o2 and everyone saying diferent things and also i was with mine friend in Perth store becouse he can speak more English like me and guy from there he basicly tell us ****** off u need do this online i think this is not right so im sorry but i cant keep this deal with u Thx

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As said already, this is not o2 customer services and you cannot cancel online.

You need to call 202 from your o2 phone and talk to customer services.

If your English is not good enough, ask your friend to call with you, but you will need to give the answers to your security questions and give permission for them to speak on your behalf.

[Karel]

Mine friend call 202 this day When i try this new deal and guy there say dont worry i undrestand Why u want cancel this and he say will 24hours and i will get mine money back and nothing for 2weeks so this is mine answer

[MI5]

All we can suggest is that you list all that you have been told in a complaint https://www.o2.co.uk/how-to-complain
Unfortunately, there is nothing we can do to help as we don't have any access to your account on the forum.
Best of luck in sorting this out.