Re: Cancel SIM Only

SteveF666 · ‎29-03-2020

Hi All

I can we cancel my Daughters SIM Only account?

We cant get thru to 02 and cant see anything on My 02 Account.

We have recently upgraded her to a new Pay Monthly Account with a new number.

Thanks

jonsie · ‎29-03-2020

cancel via sms

Guide: Cancelling Your Contract

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-03-2020

@SteveF666

Make sure you text from the sim you want to cancel Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎29-03-2020

@SteveF666 See this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

If you want to keep the number from the sim only account you'll need to speak to customer service and ask them to migrate the number, but that won't be easy under the current circumstances. Best time to call customer service is 8-8.30 am.

I DO NOT WORK FOR O2

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