Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎26-09-2018

Cancel SIM Only

Hi All

I can we cancel my Daughters SIM Only account?

We cant get thru to 02 and cant see anything on My 02 Account.

We have recently upgraded her to a new Pay Monthly Account with a new number.

Thanks

Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Cancel SIM Only

@SteveF666 

Make sure you text from the sim you want to cancel Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Cancel SIM Only

@SteveF666 See this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

If you want to keep the number from the sim only account you'll need to speak to customer service and ask them to migrate the number, but that won't be easy under the current circumstances. Best time to call customer service is 8-8.30 am.

I DO NOT WORK FOR O2



Funniest-Thread-2