Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 256183 Views
  • 2 replies
  • 2 kudos

S20 Ultra Dispatch Email

I know everyone has got tracking numbers etc for the phone but has anyone had an email to say its been dispatched? Or has your DPD tracking updated to say they've recieved your order?

TMartin by Level 2: Apprentice
  • 3565 Views
  • 13 replies
  • 0 kudos

Resolved! New o2 customer and sim won't activate

I have just switched from Vodafone to o2 and it's been a terrible experience so far! o2 are saying there is a problem setting me up an account and that my new sim won't be activtated for 5 days until a manager has "cleared the account" - what does th...

Luff84 by Level 1: Joiner
  • 1167 Views
  • 3 replies
  • 0 kudos

Resolved! Remove age restriction

Just switched to pay monthly and don’t have a credit card only a visa/debit card and I want to disable age restriction for google search and they won’t accept this ? Does anyone know a simple way to remove ? It looks like you landed on a popular topi...

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Drwatz by Level 1: Joiner
  • 49576 Views
  • 8 replies
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O2 Travel

Hello, I've got a holiday booked for June to a resort in Mexico , Playa Del Carmen and ive was looking at the O2 Travel bolt on that i have with my monltly sim only. Now I looked where it says is included and Mexico is listed. I just wanted to check....

NoVision by Level 1: Joiner
  • 699 Views
  • 3 replies
  • 0 kudos

S20 ultra delivered, not powering up / turning on

Just taken delivery of the s20 ultra, 512gb/16gb model. Over the moon to get it early, ordered release day!But... phone doesn't charge or power on, using charger from box, left for couple hours tried combinations of button presses/holds etc, tried th...

Neill by Level 1: Joiner
  • 2081 Views
  • 7 replies
  • 0 kudos

Live chat

Hey how do I do a live chat

Kelly5 by Level 1: Joiner
  • 1304 Views
  • 4 replies
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Proof of preorder

how can I get proof of ownership and preorder for my s20 ultra. The delivery note states its Galaxy Hubble Z??

Rbarkley82 by Level 4: Observant
  • 945 Views
  • 3 replies
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Upgrade on us

Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true ...

mattp1986 by Level 1: Joiner
  • 3332 Views
  • 11 replies
  • 0 kudos

Add on

I’ve got 15 GB extra as an add on to use on any other device, does this mean I can use it in on a works phone on pay as you go

DM1 by Level 1: Joiner
  • 637 Views
  • 2 replies
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Resolved! SIM 1 not provisioned

I had my Samsung Galaxy S20+ delivered this morning, got it all unboxed and put my new sim into the phone. Turned it on and did the initial setup. Only to find that I'm receiving a message that says 'SIM 1 not provisioned.' I'm not sure what this mea...

Senpai by Level 1: Joiner
  • 70757 Views
  • 5 replies
  • 0 kudos