Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

data usage

I had a 2GB plan and was running out of data so bought a 4GB top up. Within hours of this I noticed I could get a better deal by swapping to a 5GB plan, which I did. I was updated and told I have 9GB of data that would run out on 3rd Jan (for the mai...

Phone contract

I set up a phone contact for my daughter nearly 2 yrs ago. Ive added extra data on by phoning them with no problem. ( they ask if im the account holder) My daughters sim card stopped working so we went to a o2 store to get it replaced. The lady could...

O2 Text Message

Hi I got a text message late yesterday to say that my payment could not be processed. And to click on the link to avoid fees. The link then asks for all my details! This didn't feel right as I didn't get an email to back it up so I didn't complete. C...

Roaming

Hi, I’m currently in the UAE using the travel note on for countries outside Europe. Everything had been working fine on my phone for 48hours. Yesterday, my What’s App, messenger and iMessage stopped working saying that it can’t connect. My phone is a...

Resolved! Late payment

Iv just paid my bill that was late how long does it take to register on my account

Resolved! Bill paid

Hi all just paid my bill was just wondering how long it takes to get back online?

Resolved! Changing contract name to my name

My sister took out a contract for me in 2016. The account is under her name and I pay for it out of my bank account. I want to put the contract under my name since it is mine but I don't know how to do this because my sister and I are not on speaking...

Resolved! Online upgrade cancellation

I ordered an upgrade to mobile wifi. And it is waiting in store for collection. If I don't collect will item be returned and my contract cancelled?

Scam?

Anyone else had a text from 07519 305752? It said O2 unable to process my bill and to update my billing details to avoid fees. Included link takes you to a convincing O2 login page, but when I checked my account through the MyO2 app, the latest bill ...

Trying to set up Visual Voicemail and being given conflicting information

I wonder if anyone could help I'm on Sim only, when I bought the sim online, I ticked that it would be used in an iphone. I've got my iphone and data is working, I've checked all the apn settings by searching help articles on o2 and on o2 community b...

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