Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Childs bill

My 10 year olds bill went out today and it was £260 as apparently she has been buying stuff on a game which she is saying she hasnt I cant get through on the phone what am I supposed to do especially at a time like this I can't afford to be paying th...

Discount Code

I recently upgraded my phone via chat. Phone has arrived but as part of the chat I was told to get back in touch as soon as handset arrives and ask for employer discount code of SLT01 to be added to your account. In the current situation I cannot cal...

Change name of account owner

Hello I wonder if you can advise at all? How do I go about changing a phone to another name? I have two numbers associated to me and I need to change one to my husbands name. Is there a way I can do this? ThanksDenise

Number transfer

I had a giffgaff sim for about a year and I’ve decided to switch to the o2 network which also runs giffgaff. I wanted to keep my number so I’ve already filled in the details before my sim came home to me on the application form for my new sim. The si...

How do I pay my payment plan

I have a payment plan set up but I can't get threw to pay it if I don't pay it today I get charged

Resolved! Click and Collect

I placed a click and collect phone order on the 16th of March 2020 via o2 online service. The selected store to collect this device is Unit 12b, Broadwalk Shopping Centre, Edgware HA8 7BD. This store is currently closed at the moment due to COVID-19....

Cancelled contract help needed

Can anyone advise me. I cancelled my new contract within the14 days cooling off period, Because the reception wasn’t good enough. I ordered a pac code and Also Called and double confirmed cancellation with a representative. Now 02 are charging me £27...

Fauls advertisement

Hi could anyone tell me why they are showing the new Samsung ultra in stock for 2 days and when you order it they send you a email saying that it is out of stock

Adding Apple Watch to existing o2 allowance

Hi I have a new iPhone on pay monthly and would like to buy a second hand Apple Watch. Are cellular and data for the watch included in my phone allowance or is there something extra I would need to buy? I can't see anything under bolt on options. I h...

Fraud

Hi, I had my account hacked through an o2 text message and i cant get through to o2 at all. can anyone help me to try and see how i can sort this? ive sent a facebook message but only get an automated response and sent an email with also no joy.

O2

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