Can't not hear anyone when calling NO text's

[Anonymous]

Hi all,

For the last 3 months i have not been able to make calls or recvice text's. I have had to you the app tugo. I have been to the o2 shop and have had my sim card changed in both of my phones as i have 2 contract's with o2. I have been to manchester oldham bolton and still the can not make calls or recive or send texts. When i can call i can not hear the other person. I have tried the sim in another phone same problem. Tired it in different location doesnt work. I would like to cancel my contracts. This has become a joke as the people in the o2 shop said there is nothing they can do to help me. I rang o2 today things do not look good as i am still have the problem. I am sick of o2 been with them for a few years now its a joke 

Thanks for reading!

[Anonymous]

Hi

Changing your mobile number obviously wouldn't rectify mast issues.

Changing SIM cards sometimes helps if a person is having connection issues etc.

Did they say how CPW are in a position to help you ?

[MI5]

Changing phone number....?
Sounds like they've disconnected you?

[jonsie]

This is pointing to an account problem...

[MI5]

Well it must be - my phone works OK in the same area....

[Anonymous]

Update: After countless calls to o2 terrible customer service advisers i had given up. I wrote to o2 complaints department and the outcome is one i am very satisfied with. o2 have told me if i send my phone back they will cancel my contract down. As a goodwill gesture they have told me to keep my other phone (this is because its not long for renewal). I have now got a new contract with EE and could not be happier. Funny how weird it feel to be receiving calls thanks to EE. 

[jonsie]

Sad you have to leave the network but good luck with EE. It's strange how you miss the basic functions of a phone. At least you are sorted now and thanks for updating

[Cleoriff]

This is a good outcome for you....sad that you had to change networks to be able to call and text though...

[MI5]

Thanks for the update. They must have acknowledged a fault in your exact location to do that for you but it has been done in the past for people in similar circumstances.

[Anonymous]

It felt really weird to hear my phone ring. 3 months of o2 messing me about to long.

[Anonymous]

I am very sad to see o2 let me go but after the bad customer service. I felt i had no other choice but to leave the network. I couldn't stand the fact i had to be on a wifi network and use an app to make calls. End of the day o2 is a big company they do not care if a single customer is upset unless its a business customer.