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Anonymous
Posts: 0

Calls won't connect

Hi guys,

Sorry if this has been discussed elsewhere, I'm a lazy sod tho...

Basically the problem is that people cannot get thru to me, it just goes to answer, after a few attempts they might get thru, and then when I try calling voicemail or anyone, the call just ends before it rings... It takes a lot of persistence but eventually I will get thru.

I have had a few phones and it happens on all them. Originally I thought it was but it is now apparent its not. My signal is fine, no issues there. I am using a nexus 6. It is a daily occurance, and o2 report no problems in the area (Portsmouth).

Any help is appreciated,

Thanks, Steve
Anonymous
Posts: 0

Re: Calls won't connect

Do you have call divert on
Posts: 116,684
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: Calls won't connect

If you are sure it's not a network issue (but it does sound like it) I'd go to an o2 shop and ask for a sim swap in case yours has gone faulty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Calls won't connect

Had a sim swap, and no call divert, its just a really annoying situation. Strongly considering swapping network providers.
Anonymous
Posts: 0

Re: Calls won't connect

If your on contract have you tried the tugo app as it works over wifi
Posts: 116,684
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: Calls won't connect

It still sounds like a network issue to me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Calls won't connect

Hope the op comes back with an update
Anonymous
Posts: 0

Re: Calls won't connect

Any updates on this @Anonymous ? Have you spoken to Customer Service?