Calls to Landlines in Russia

[Anonymous]

I have just heard from 02 that it is no longer possible to call a landline in Russia using 02. 02 has ended its contract with the Russian landline companies. 02 still promotes the fact that its customers can make (cheaper) calls to Russian landline numbers, particularly if you have the 02 International SIM card. This is simply NOT TRUE. 02 needs to revise its marketing policy and PR information as a matter of urgency

[Anonymous]

@Toby @Anonymous @Anonymous

Can you please let the powers that be know

[MI5]

There has been some difficulty for some time now with Russian phone numbers, but if it has officially ended, I agree, a warning should be added asap to the relevant web pages.

[Anonymous]

Hi @Anonymous 

Can I ask who told u that?

[Anonymous]

Hi. I was given this information by 02 Customer Services on 8th March.

[Cleoriff]

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@Anonymous wrote:

Hi. I was given this information by 02 Customer Services on 8th March.

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Hi @Anonymous Then in that case the relevant info should be added to the web pages as stated earlier by @MI5 

Maybe @Toby or @Anonymous should be made aware of this?

[jonsie]

If customer services are giving that advice then yes, the website needs changing straight away. I'm sure people taking this out are not going to be best pleased to find out they can't phone Russia. Seems very strange in this day and age that a network cannot connect a call to a landline anywhere in the world.

[Anonymous]

Thanks. I am new to the 02 Community so advice on how best to take this forward is appreciated. Accordingly, I have e-mailed MarinaP and Toby

[Cleoriff]

We have also mentioned @Anonymous and @Toby in the thread previously...as we all need to know what action will be taken in relation to the web page as it affects the advice we give to others

PS thank you so much for bringing it to our attention.....

[MI5]

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@Anonymous wrote:
Thanks. I am new to the 02 Community so advice on how best to take this forward is appreciated. Accordingly, I have e-mailed MarinaP and Toby

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Nothing we can do until we get an official notification here off O2.

As you have pm'd Toby he will give us an update once he has it.