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Mobile to landline calls keep dropping

iand1975
Level 1: Joiner
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Both my wife and I use O2 and have found over the last 3 months that our calls (iPhone) to landlines keep are repeatedly dropped after a few minutes regardless of the time day, weather, etc. There are signal bars on phone and O2 tell us there is nothing wrong with the signal in the area and we don't have this problem when we ring other mobile numbers. We have tried switching off the wifi in case that was creating an issue, however it made no difference. Anyone having similar issues and any suggestions as how to resolve. Thank you.

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MI5
Level 94: Supreme
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@iand1975 

Strange that you both experience the same issues as I would have suggested a sim swap, but if you are both using an esim I'd try swapping to the traditional plastic sim.

You can go into any O2 store with photo ID to get swapped for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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