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Anonymous
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Accepted Solution

Call charges

Why was a 3 second call to a Spanish number charged at £1.25? I thought all European calls were now part of your tariff and if not how to justify £1.25 for 3 seconds!?
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Posts: 94,964
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: Call charges

Only when roaming, not from the UK.
All calls are charged per minute or part of.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,584
Topics: 559
Solutions: 3,483
Registered: ‎04-01-2009

Re: Call charges

I think all calls are rounded up to the next minute. That's been my experience certainly. One second or 59 seconds same charge. 

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Posts: 94,964
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: Call charges

Yes, they are.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Call charges

Hi @Anonymous! Did the above advice from our community members explain the charges? Let us know if you have any further questions!

Please also take a look at a helpful guide here from one of our members @darrengf explaining the difference between international calling from the UK and Roaming abroad. Smiley Happy

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