Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim swap and 4g

Hi, I purchased a new Samsung Galaxy 8 and requested a new 4g sim as my previous phone was 3g. I have just done a sim swap request which went through fine. The system then said I need to register for 4g but when I click I went to a strange coded page...

O2 loyalty discount finished

I have just received my latest bill and instead of receiving my £2.50 (Ex VAT) deduction, I have been charged an extra £1.94 (Ex VAT) on top of my contract. This is now the 13th Month of the contract. Should I have lost this as it has gone over 12 Mo...

Resolved! Pac code/ number transfer issue

Hello,I have been on an EE contract and am changing to 02. I phoned EE for a Pac code and gave the information to 02. I was told it would take 24hours. However, it has been 2 days and all incoming texts and phone calls are still going through to my o...

messaging

e tired to massage 3 different nubers inthe last 24 hours and they have not gone through? saying the mobile connection is not working and in the messaging textx its saying sending!!!!! can you help me as these are important messages. thanks

Resolved! Adding a phone number to 'My O2' account

I find it impossible to add my SIM only Pay Monthly number to My O2 account.I have had the number for almost a year.I have had instructions from India which must be 5 years old and do not apply to todays web site.I have been told by India to go to th...

Resolved! old bills

how can i check an old bill to find a mobile number from last year

Resolved! want an itemised bill listing all numbers called

how does one get an itemised bill listing all numbers called, for how long, for how much?

Resolved! how to contact customer services online

Hi, Can you explain how to contact customer services online? IS there an email address? Thanks John

Resolved! promotional tarrifs

I want to find out whether or not the promotional tarrifs will change from the price stated at any point during the contract or if it will immediately try to put me on the same contract at a higher price when the contracts reaches the 30 days or 12 m...

Resolved! Message: itemised list of messages i have sent

I thought somewhere online when signed into my O2 i could see itemised list of messages i have sent as in to what number and on what day even up to last couple of days, obviously not message content just list of numbers but i can't remember or find o...

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