Account detail are incorrect after port in

[Anonymous]

I ported in on Friday. Everything is ok with the number texts and data on my iPhone 7+.

The issue is with my online account and O2 app. The temp O2 number is still displayed instead of my ported number.
Also no info is displayed for my tariff or balance. All that is showing is an error message of ‘There is an error, please try later’.

I have phoned support several times over this but none of them have managed to sort this issue out.

Any ideas on my next move?

[MI5]

Only customer service can fix it for you i'm afraid
http://www.o2.co.uk/contactus

[Anonymous]

I wish they could.

Just went on chat to sort it out...again. The agent once again failed to sort the issue but also managed to lock me out of my account.

It now has to be escalated with a 7 day wait. I just can’t describe the level of incompetence from these people on the phones and chat.

[MI5]

Good luck mate

[Anonymous]

@MI5

Thanks for the link. I've decided to go down the road of making a complaint via resolver

Seems like the best option as I'm not 100% convinced that my case has even been escalated via the chat or phone calls even though I have been told it has.

[jonsie]

If you must use chat then go via the link on the complaints page. The only realistic way left open to you now is the complaints route. Don't ever be taken in by the term Guru if you are passed onto one. If ever there was a misnomer....

No, make the complaint today as you have bee messed about enough. Good luck and I hope it's sorted soon. 

[Martin-O2]

Keep us posted on this @Anonymous! 

[Anonymous]

@Martin-O2

So after a week and not being able to get into my account I was finally granted access only to have it taken away again. 

It showed my tariff and balance but the number was still incorrect. 

A Nathan C ( full name omitted ) from the escalations team has been in touch (13/12/17) to tell me that because this is a pay as you go account it could take up to 30 days to sort out. You read that right, 30 days. 

If I try to login to the O2 app I get the picture below. It’s the same if I do it from a browser. 

[jonsie]

30 days to sort out? Surety they should be able to do it manually. Suppose there is a reason.... 

[Martin-O2]

Hey @Anonymous I'll see what I can do to speed this up a bit for you. I'll drop you a private message so we can chat further and so I can get a few details off of you.