Wrong contract given

[Anonymous]

Hi everyone, I've just ordered an upgrade through the O2 chat window, and I was given a really good deal on a Sim only upgrade. Now I've got the email and it's not the one I ordered! Is there a way to contact O2 again – tonight – to let them know?! Phone and chat is closed. I can't find an email address anywhere, and the email I was sent is no reply.

Sorry if I posted this is in the wrong board! I'd appreciate any and all replies. My new contract is due to start tomorrow. 

Thanks,

monnieg

[MI5 · Accepted solution]

What isn't right about it?
If it's a discounted contract, it will be discounted through your MyO2
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
If it's something else you will have to call in the morning from 8.00am, but do it early to avoid the queues.
http://www.o2.co.uk/contactus

[Anonymous]

I was offered 5gb data for £13.00 or 10gb for £16.00, but the email I was sent says 5gb for £16! (I chose the £13.00).

But I see that the link you sent me might explain things - perhaps that's what they will do - apply the discount as a bolt on. I'll wait till morning! 

thanks very much!

[MI5]

It’s usually how they do it.
You can always call to check as it may not show immediately.

[MercedesS]

Hello @Anonymous

We are glad to see that @MI5 helped you! 

Please let us know if there's something else we can do to help out.

And... Welcome to the O2 Community!  We hope to see you around