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sim cards

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kennyboy52
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‎26-12-2017 19:49

‎26-12-2017 19:49

I have just bought my partner a new Samsung Galaxy J3 and the sim card out of her old phone is to big for her new phone but i want know how to transfer her number from the old sim card onto the new smaller sim card for her new phone can anyone help please  

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Cleoriff
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‎26-12-2017 19:58 - edited ‎26-12-2017 20:00

‎26-12-2017 19:58 - edited ‎26-12-2017 20:00

I presume you have a new sim to use in the new phone @kennyboy52

Info here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/A-mini-guide-to-doing-a-Sim-Swap-on-O2/td-p/101...

Sim swap here http://swapmysim.o2.co.uk/

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Cleoriff
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‎26-12-2017 19:58 - edited ‎26-12-2017 20:00

‎26-12-2017 19:58 - edited ‎26-12-2017 20:00

I presume you have a new sim to use in the new phone @kennyboy52

Info here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/A-mini-guide-to-doing-a-Sim-Swap-on-O2/td-p/101...

Sim swap here http://swapmysim.o2.co.uk/

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kennyboy52
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‎26-12-2017 20:00

‎26-12-2017 20:00

yes

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Cleoriff
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‎26-12-2017 20:07

‎26-12-2017 20:07

Then follow the advice in the links I gave @kennyboy52

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MI5
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‎26-12-2017 20:10

‎26-12-2017 20:10

See if the middle will push out of the current SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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‎26-12-2017 21:01

‎26-12-2017 21:01

sim-card-sizes.png

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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jonsie
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‎26-12-2017 21:23

‎26-12-2017 21:23

Has it been added to your My O2? If so there is a link there you can follow.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Marjo
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‎28-12-2017 08:15

‎28-12-2017 08:15

Good morning @kennyboy52! Welcome to our forum. :slight_smile: Please let us know how you get on with this, were you able to do the swap, or push the correct size SIM out as suggested above? 

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