Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unexpected charge

hi, I got charged £4.88 for using a service number but have not requested any service. does anyone recognise the 118505 number. is it O2 and is it possible that it could have been activated accidentally. I am new to the world of Android phones and mi...

Resolved! How do I change my name on my account?

I changed my name legally last year, sent in the details to get my name changed on my O2 account [edit: it's a personal account, not a business account], but apparently they sent me an email telling me it didn't work because my scan files were too la...

Resolved! Cancelling contract after getting Pack Code

Hi there. I called Customer Service today to cancel my contract with O2. I’ve had an year contract this month. I told I want to keep my number and I got the Pack code through a text message. I was told the contract will end as soon as I use the Pack ...

Resolved! Wi-Fi Calling

Nearly three months on since the turing off of TuGo and our two pay monthly phones (Sony XZ and Moto G5) are next to useless when we are at home. Both handsets are capable of wi-Fi / 4G calling but o2 have still not added them to their list.... when,...

Resolved! Voice mail

Tried to switch vm off but no luck any solutions. Apart from going to shop. Ta

Resolved! Do I get a new sim??

Hi, On 21/1, I upgraded online from my 24 month contract with a phone to just a sim only as I am happy with my phone. I'm I supposed to be getting a new sim with my new contract or has my current sim been changed?. Under my orders, it says 'completed...

Resolved! o2 Insurance replacement phone wrong!

Sent my Galaxy S8+ in for a repair. Recieved my replacement phone today and they have sent me a regular S8!!My question is will they take this back and replace it with an S8 +? Do they really expect me to pay for an S8+ on a pay monthly contract whil...

International bolt on

I’ve had the international bolt for years. It gave me unlimited minutes to USA for £10 a month. I was given no notice that it had ceased in November (O2 say I was sent a letter) and subsequently ran up a bill of over £2000 without realising I was doi...

Resolved! Re Alcatel tablet

I have a tablet with a simCan it make calls also where would I get a charger for it it was refurbished and didn’t come with one

Resolved! Bill barred imei

If you don't pay the airtime bill but still pay the handset payments will the handset imei still get barred?

O2

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