Solved: Broken back of Samsung A5

TM1231 · ‎11-03-2018

I stupidly dropped my phone (Samsung Galaxy A5) the other day and cracked the glass on the back. It wasn't too bad but is now leaking small chips of glass bit by bit. Does anyone know the best way to get this fixed? i.e. take it to the O2 store or take it to a phone repair shop etc.

Of course I didn't get the insurance and the phone is only a month old!

jonsie · ‎11-03-2018

Personally I would send it to Samsung to retain your warranty rather than use O2. Your warranty would be void if you used a local retailers.

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jonsie · ‎11-03-2018

Personally I would send it to Samsung to retain your warranty rather than use O2. Your warranty would be void if you used a local retailers.

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MI5 · ‎11-03-2018

If you have a Samsung experience store nearby, that would be my first choice.
Other alternatives are local repair shops but if they are not approved, your warranty would be invalid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎11-03-2018

Some information here about repairs and stores

http://www.samsung.com/uk/info/contactus/

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Anonymous · ‎11-03-2018

Let Samsung sort it. Don’t let Anovo anywhere near it

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Broken back of Samsung A5

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