Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

top up

How can I top up my 02 phone when I have no uk address and live in France?

Resolved! ‭0800 111 6121‬

I have just paid my bill through this number ‭0800 111 6121‬ not thinking straight please tell me this is 02 and not a scam?

Resolved! How to see an itemised bill showing my calls and the costs associated to them

Hello I am trying to find something that shows my call usage, as I recently experienced a problem with HMRC who have offered to reimburse me for costs in phone usage calling them. To do this though I need evidence of the calls and costs. I have a pay...

Resolved! usage over allowance

I have just taken an O2 contract for my son to use, now with EE they used to stop data usage once you hit your allowances so you could not overspend, do O2 offer this or anything like this also can i bar premium rate numbers from being called. Cheers...

Resolved! What is NOR?

Just checked my daughter's bill and she has charges which come under the heading of 'Country' as NOR. Can someone please explain to me what NOR is? We were flying most of that day and so she couldn't use her phone. I'm a bit concerned.Thanks

Resolved! Silent calls

For the last 3 months I have been getting silent calls where as soon as you say hello the line goes dead. I have been blocking to my hearts content but it is like an unlimited source of numbers they have or the computer has and it is 2-3 times a day ...

This is shocking!!

Had a call this morning, when I answered no one spoke. I’ve been having a lot of these calls lately, must have over 100 on my blocked list, but anyway, I rang the number back from a landline and a lady answered, I explained that her number had called...

Resolved! Call charges

Why was a 3 second call to a Spanish number charged at £1.25? I thought all European calls were now part of your tariff and if not how to justify £1.25 for 3 seconds!?

Resolved! Why didn't my 10 pounds upgrade to a big bundle?

I have been a customer of O2 for years and every time I add 10 pounds on my phone at the correct time I usually get my Big Bundle allowance no problem. This time however it didn't register and I have already run out of minutes. Is there any way to ge...

Resolved! How do I cancel my contract?

I would like to cancel a contract that I am paying monthly for. Please let me know how I do this as I cannot find anything on the site. Thank you

O2

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