Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113475 Views
  • 20 replies
  • 5 kudos

Carphone Warehouse friends and family discount

Hi there, I have taken a contract with o2 about three months ago via Carphone Warehouse. I have previously worked in Carphone Warehouse and got some friends and family that work there at the moment. They have sent an e-mail to o2, to get me a family ...

Anonymous by Not applicable
  • 9751 Views
  • 4 replies
  • 0 kudos

Resolved! unlimited

Hi I have unlimited texts and calls. why am I getting billed for texts and calls? My bill is normally £27 but its now £49.67 with calls and texts added to it. The whole idea of unlimited texts and calls is exactly that UNLIMITED.

Anonymous by Not applicable
  • 1137 Views
  • 3 replies
  • 0 kudos

Resolved! O2 Tariffs

Are O2 tariffs all Refresh now or is it cus myt upgrade date isnt until 22nd january that im getting nothing but these tariffs on the site?

Anonymous by Not applicable
  • 1859 Views
  • 24 replies
  • 0 kudos

Resolved! Calling Fiji

My daughter is currently living in Fiji. She has purchased a local sim card - digicel I think and although she can text and ring me, I cannot do the same on either my pay monthly iPhone 5 or my international PAYG sim which is in an old Samsung phone....

Anonymous by Not applicable
  • 788 Views
  • 4 replies
  • 0 kudos

Resolved! PAYG overcharging on auto top up

I signed up for the "Pay And Go Go Go Unlimited Texts + 150 Mins + 500M" tariff in April 2013, for the monthly charge of £10. The payment was until today taken by auto top-up. It is very unlikely the 150mins + 500M has ever been exceeded as the phone...

Anonymous by Not applicable
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Broken phone no insurance

hi i have a sony xperia Z. Yesterday i dropped the phone and the screen smashed in the top left hand corner and is now completely useless. I cant do anything with it. I have no insurance and still have another 18 months on my contract. Any idea on wh...

Anonymous by Not applicable
  • 12340 Views
  • 10 replies
  • 0 kudos

Resolved! I have been charged for multiethnic media messages I didn't send

I have been looking at past bills and I have discovered that I have Ben charged for 660 (( cost £105)multi media messages that I have no account for? They are all sent within 5 mins of each other and I have spent the last 2 hours trowling though my s...

Anonymous by Not applicable
  • 794 Views
  • 10 replies
  • 0 kudos

All I want to do is pay

For the last three months when I try to pay online I get as far as being redirected to my card provider for security check and the system hangs. A couple of minutes later i get an e-mail from O2 saying a technical problem, wait for 24 hours and try a...

Anonymous by Not applicable
  • 418 Views
  • 2 replies
  • 0 kudos

Resolved! Service is driving me insane!

Hi all, Im having a nightmare with my phone. Signal is bad most of the time, I get cut off mid call numerous times a day and the internet signal is terrible. i can be sat next to the missus and try and search something and it takes minutes just to lo...

Anonymous by Not applicable
  • 1149 Views
  • 10 replies
  • 0 kudos